Review guidelines
Useful scores start with specific, first-hand reviews.
Review the relationship you actually experienced: hiring a process-serving company or accepting work from an organization that assigns serves.
Speak for yourself
Reviews are independent submissions. Your review should reflect your own experience, not the views of ServeScore, another reviewer, or the company being reviewed.
Choose the right relationship
Hiring clients rate a provider's overall experience, service quality, and communication. Process servers rate a hiring organization's overall experience, assignment quality, communication, and reported payment timing.
Include both sides
A useful review explains what went well and what needed attention. Scores should match the written details instead of standing alone.
Keep private details out
Do not include home addresses, personal phone numbers, case parties, private client information, or anything unrelated to the work relationship.
Reviews may need edits
If a review is useful but needs clearer facts, moderation may hold it for edits instead of rejecting it outright.
Scoring method
What the numbers mean—and how they are calculated.
Public scores use published reviews only. They are shown to one decimal place, with the written rating band based on that same visible number.
Overall and category scores
The overall score is the average of reviewers' overall ratings. Service quality, assignment quality, and communication are each the average of the matching question for that profile type.
Payment speed
Reviewers enter calendar days from completed work to payment. Same-day payment equals 5.0; every 15 days lowers the payment-speed score by one point, down to 1.0 at 60 days or more. The raw day average is shown too. This measures speed, not whether an agreed payment term was honored.
Context and badge eligibility
Assignment difficulty is context only and never changes a quality score. Top Rated status uses the same visible one-decimal overall score and requires a published profile, a rating of 4.0 or higher, five published reviews, and an approved profile claim.